Bonnie joined the Fifth Avenue Physiotherapy team in May 2012. As a Patient Experience Coordinator, she assists with front office operations, booking client appointments, maintaining client records and client communication.
What do you like to do outside of work?
When not at work, I like to challenge myself by drawing daily doodles, hanging out with my pets and performing improv. I’m a self-proclaimed comedy nerd and am constantly looking to expand my performing arts skills. I’ve recently dipped my toe into clowning and look to explore deeper into this art form in the future.
How do you create a great patient experience?
I feel a positive patient experience comes from being open, warm, welcoming and a good listener. I love getting to know our patients by name and developing a familiarity.